I'm just coming off a generous promo and was afraid that after 30+ years with Cogeco, I had finally reached the point where I would not be able to continue with them. After all, my upcoming bill, which reflects only a PARTIAL month without benefit of promo pricing, would have seen my rates jump by 25%. I was so sure I had reached the end of the line, I actually transitioned from using my Cogeco-supplied email addresses a month ago.
I just got off the phone with Tannis, a very helpful and empathetic CSR in the loyalty department. And while it would have been unrealistic to think my rates wouldn't change at all, I was able to hold the line with only about a 5% increase.
I always believe it's a good thing to personally thank the reps who man the phones and must be brow-beaten on a daily basis, and that's why I started this post. Funny thing is, as I entered the subject line, the "Similar Topics" area suggested some prior posts. One in particular, referenced below, was also written by me - back in 2013.
If any of the "higher ups" at Cogeco read this post, I really hope you will pass on my praises to Tannis' supervisor.
https://www.dslreports.com/forum/r28578134-Kudos-to-Cogeco-Retention-CSR
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