Our Connection Plan is 55MBPS Download 10MBPS Upload Unlimited
I do not know what else to do? We have had a technician out 3 times. First time due to disconnects and slow speeds. He was very professional and changed the heads on the lines said everything looked good. He replaced our Agris wifi modem with another one. Then we had a problem connecting our cell phones to the wifi, some things would connect and others wouldn't. This seemed to get temporarily fixed after contacting Cogeco Supoort over the phone.
Then I started to notice extreme slowdowns so I ran speedtests on the speedtest website. I would get 1-4MBPS / Sec on Download and I would get my advertised 10MBPS on upload. I thought maybe this was due to congestion so I went to bed and tried again the next night and was met with the same results. I called Cogeco Support again and they said they could see packet loss and majority of the time this could be fixed on their end but it has a 48hr window. So then I was stuck with slow speeds for another two days when I called after 48hrs of slow speeds the Support Agent on the other end said they were working on the problem right now. The next day I checked my speeds in the morning and it seemed to work.
Now a couple of days ago I started to experience slow downs again and our cell phones would connect to Wifi randomly but majority of the time it wouldnt connect. So I called tech support again this time the Agent was really understanding and very nice. She ran some tests and determined it was packet loss again and booked a technician to come out 2 days later( it was saturday came on monday).
The Tech came on Monday and I asked him if getting a router would help he said yes, so I bought a new router and he came back today to install a different modem. So here I am right now brand new modem, new router and 3.88MBPS Download and 10.63MBPS Upload. It was working great when he left and all afternoon until 730pm. I understand there can be congestion in the area at times but to drop almost 52 MBPS is not right.
I do not know what else to do I am completly baffled. I come here looking for an answer and solution to my problem. All the Technicians and Tech Support have been outstanding to be honest. I just need to get this working please.
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