Slow upload speeds?
Hi, In a docsis 3.0 area. My upload speeds are 6 max but usually average about 2.5 to 5 mbits upload when the service should be 10. Is this normal for cogeco? (Yes computer is plugged directly into...
View ArticleCogeco - How can we help you?
How about paying me the money I'm owed? I switched from Cogeco to Bell in December and when returning my equipment was told that I had to pay my final bill manually even though I was on automatic...
View ArticleKingston Ultimate 120 download speed under 10Mbps every night.
The speed is fine during the day, usually around 80-90Mbps (not what advertised but acceptable). During the night (5pm-midnight) the speeds drop to under 10Mbps which is completely unacceptable when...
View Article[TV] Help with Cogeco Huawei digital adapter
Hello, Was helping my Aunt setup and activate her digital adapter that she received from Cogeco earlier this morning. The only problem I have is programming the Huawei remote to work with her Phillips...
View ArticleWhat is up with 780 (HD 780) ?
Currently unable to access 780 ... this channel will be available shortly (on all my TVs) All the other HD channels fine but not 780. Anyone else experiencing this #$$#W@ annoyance?
View Article[INTERNET] Troubleshooting slow speeds?
Original Thread Basically, I'm not getting my full speed, and while my area has congestion issues, it has been suggested that there is something else going on on my end. Net card is 1 Gbps and fully...
View ArticleCable in Chatham and Slow speeds
Hello Everyone, Just wondering if anyone in Chatham is noticing really slow speeds tonight. I have done tests each hour since 5PM and I am getting 18-22Mbps down and 4Mbps up. I am on the Ultimate 60...
View ArticleIntermittent Internet/Phone, & Wrong Package Being Used
I have posted before, and due to the type of problems I was receiving, I had incorrectly thought the problem had been fixed. It has been 1 full year that my household has had intermittent...
View Article[INTERNET] Stability Issues
I maintain the network and IT infrastructure for a local firm in Cornwall with 3 remote offices. I've noticed some instability yesterday (April 11) that seems consistent across all three locations....
View ArticleHalf speed @ prime time [Business Ultimate]
New business ultimate subscriber - previously was using 2xMLPPP Teksavvy and 1x Start.ca 60mbit package. Cogeco is down to about 30mbit down / 3.8mbit up during prime time hours. In the mornings / late...
View Article[INTERNET] Ultimate 30 becoming Ultimate 55?
I received this today via email from Cogeco. Dear Valued Customer, We have some great news for you! As part of our continued dedication to delivering service improvements, we're increasing your High...
View Article[INTERNET] Poor Install Location
Just last week my sisters boyfriend had Cogeco come by and install the internet, unfortunately Cogeco installed it in the lowest part of the basement. They live in a large house, so unless you're right...
View Article[INTERNET] Webmail error messages
Since the Cogeco webmail upgrade, I notice that when you spend too long (I don't know, say more than 1 minute) writing a new email or a reply, an error message appears, and you cannot send the email...
View Article[INTERNET] [Serious] Cogeco Congested?
After looking at the forums, and speaking with other Cogeco customers, I couldn't help but to notice that a very high percentage of Cogeco customers are experiencing mild to severe congestion problems,...
View ArticleNetwork upgrade in Shawinigan region?
Hey everyone! My first time on this forums! I'd like to know if anyone is aware of any planned upgrade for Shawinigan. I am a Ultimate 60 customer and i just seen this plan is no longer available. As...
View ArticleChatham upgrade?
Well, April 15 has come and gone. Anyone in Chatham with the 26/10 package getting 10 up? I still only have 1 upstream channel on the modem.
View Article[INTERNET] Thanks Cogeco.
My Internet went down for a couple of seconds, like a re-boot or something. When it was back up I did a speed test and my upload has increased from 1.5 to 2. Which is not bad for the package I'm on,...
View Article[TV] Free Cogeco TV box is garbage, any advice?
So my parents decided with Cogeco TV. they bought two digital receivers at Costco, and with their TV package they were offered an additional free box for 12months. well the free box they got is...
View Article[INTERNET] cogeco to connexio
I have a phone/internet package (turbo 20) with cogeco and while I am not unhappy with the speeds (use to be stuck with a really slow bell phone line before I moved) I find myself kind of put off by...
View ArticleInternet and Phone Outage in Hamilton & Stoney Creek
Got to the office early this morning to find internet and phones are completely down. Been on hold with Cogeco for 30 minutes. They had a generic message saying there is an internet and phone outage in...
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