Hi,
I've had a TIVO through Cogeco since they introduced them and have been overall very happy with my service (and the internet). Over the last few weeks, I've noticed that out-of-home streaming in the IOS apps is not functional. I can set it up at home, and stream and download from home, but the minute my devices leave that network, it's like the app forgets its setup and I cannot download or watch from iPhone or iPad. Once back on the network, all is good.
I called into support this morning and they said that it was by design - ie you need to be on Cogeco wifi in order to stream or connect to your TIVO. Has anyone else experienced this? It sounds a bit odd to me - and not much of a feature, especially since it's pretty new.
I've read the Tivo online thread below, and seems to be a similar issue, though theirs seems to have been resolved better!
Any ideas on how to proceed? Technical details:
I have the Cogeco modem set up in bridge mode to my ASUS router and the minis and main unit running through ethernet (rock solid and works like a charm).
Thanks for any help or observations!
Jeff
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