We've been dealing with issues with our 60mb unlimited internet for the last few years. We've had tech's out 3 or 4 times and have had the modem replaced 3 times. The issue in the beginning was momentary dropping of the connection to the point where we would be surfing the net and the browser would display an "unable to connect to internet" message. The last time the tech came out and changed the modem to a 5gh modem and stated, if the problem continues after this, then it has to be the outside lines. Well a year has gone by, and the internet issues were sporadic and a pain in the ass, but we dealt with it thinking that the issue is never going to be fixed. Then as we began to use Netflix streaming more, we began to notice picture degradation, where the picture would pixelate and become blurry for about 20 seconds and then return to normal on a tv that is hardwired with a 15 foot Cat6 ethernet cable. We then contacted Cogeco to come out last Saturday and upon arriving and checking the connection, the tech said, "Oh yeah. Your modem is flapping. Its flapping a lot actually". As he continued to check things, he stated that our entire building is flapping, and then further investigation revealed that an entire neighborhood node was flapping. He proceeded to tell me that flapping is a momentary disconnection, many of which are not even noticed, and that the number represents the number of disconnections. He then stated that an optimal flapping reading should be in single digits. Our reading was 1974. Most of the building was in double digits with some others in the 4 digit range. There were other addresses in our immediate area that were even higher than ours, and he pointed out that he had another service call after ours in the neighborhood for the same complaint. He did also state that the flapping was detected during the previous service call last year. He said that he would have to put in a service call to have the node checked, which he said would probably take a few days.
My frustration is that nobody ever mentioned anything about any flapping or even the possibility of it during previous service calls. We were always made to feel as if it was because we lived in an apartment building, or it was something we were doing or that there was nothing wrong at all. The issue still hasnt been corrected as of today either.
Anyone have any knowledge or experience with this?
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