Here is the problem Wed. Oct. 10th, 2018 my elderly parent's phone, internet and Tivo went out. I was able to get a service tech out their on Friday. The service tech said the line is broken down the street and wasn't fix right. The break happened earlier this year when Bell was putting in FIFTH in Kingston, Ontario. Bell actually cut the line numerous times in different places along the street.
The Cogeco Tech said a new line would be run along the street on Monday. Nope. On Cogeco@cogecohelps and calling in to a tech I have been told lines are only run between April and Sept. They said they would be they would try to get a sooner date and If they have no service it would not be until some time after New Years. Again no one can give me a date.
Their next door neighbor, who is very elderly, is trying to find someone to stay with her that has a cell phone. Like my parents, she is worried about a health emergency and not being able to call 911. All the old Bell Copper lines have been taken out.
This is really unfair to these Cogeco customers that pay a lot for their services. My parents have been with Cogeco from the start, when it was Kingston Cablenet in 1978 (when we moved to Kingston). They got internet and phone when Cogeco came out with those services.
I'm taking really old smart phone, Samsung Galaxy Discover, over to Telus and getting service on it for my parents and their neighbor to use. I know my mom with have trouble using it with her onset of Dementia and I don't know if the neighbor can use it. I know my father can lean to use it with my help. It's just that he shakes a lot due to his medications and may have trouble dialing it as there are no raised buttons on it.
I just glad for G0T box sets that my brother purchased for them last Christmas.
Anyone know who I should go to about this problem with Cogeco. Ellen Roseman? CRTC?..... I will wait till this Saturday, if it is not fixed, I want to talk to some one out side of Cogeco who can get thing done. The only other thing is they will have to switch to Bell. These are all elderly people who don't cut the cord because they are use to services they had in their youth. I personally use Start and Fongo for phone. I get my entertainment from the internet. For memory issues they would forget how work with that type of setup. I hope when Start gets TV, I may be able to migrate them to Start for all their services.
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