Apparently Amazon prime instant video will be launching in Canada soon. If and when this happens will COGECO enable the Amazon Prime instant video app on the TIVO boxes like all TIVO units have in the US?
http://www.cbc.ca/news/business/amazon-prime-video-canada-1.3874326
↧
Amazon Prime in Canada and TIVO
↧
[TV] Can tivo mini be moved to another room without issue?
So i just took the tivo mini out of my son's room, along with his tv and move it into my room (which used to have a mini in it) and i hooked it all up and the light comes on the mini but there is nothing on the tv. Nothing needs to be changed on cogeco's end right, just for a simple room switch? As i said, i have had a mini in this room, so i can confirm the cable is working and my old tivo mini worked.
↧
↧
[INTERNET] Still no internet after ordering service FIVE weeks ago
May 10 I ordered Cogeco internet service. The following Monday a tech with absolutely zero knowledge on anything comes in saying he can't turn on the internet. He was clueless, saying how he doesn't know what's going on while just sitting there looking at my desktop and playing with my keyboard. Buddy leaves saying he can't do anything and I'll get a call back the next day.
Didn't get a call so then begins me calling Cogeco every other day for a solution. Every time them answering with a "A supervisor will call you back".
Two weeks pass, I'm still calling every other day. Not once have I received a call from Cogeco let alone a supervisor. This is absolute bs. So I keep calling everyday and they are now making an excuse saying that the internet should be activated as they are sending the form out.
A week passes and I'm pissed, I'm using my data to do schoolwork (Distance education). I'm calling and they just say it'll get activated soon.
Fast forward to now, it's 4am, 5 weeks after I initially called for an install. I've went 72gb over my data cycles since install. I'm absolutely pissed. No real knowledgeable answer apart from "I don't know, it'll turn on soon". Cogeco techs are clueless as to what's going on, and they aren't concerned about customers at all. At this point I'm going back to school in 2 months, and was hoping for internet to last for the summer but I might as well just rent a place here with Internet and pay rent for both places with Internet because it'll still be cheaper/better than waiting on Cogeco and paying data overuse charges.
Anyone else having this same issue?
↧
Internet and telephoney....time to leave I think
Another year goes by and another "deal" from the fidelity department ends and I have to say I am no longer happy with cogeco. While the service is okay in terms of speeds and reliability the pricing has not remained competitive and they totally rip off their existing clients......I made the mistake of not shopping around and checking pricing last year and the fidelity department kind of played a trick on me and had me paying way way too much for both services this whole year and to add insult this year fidelity "deal" is a price hike to the already over priced packages....
My deal from the fidelity department this time around, because I am told they input stuff in the system and cant offer better deals, is this:
An increase to what I had been paying all this last year 90$ to 94$ and they agreed to removing my 300gb cap on my ultra60 internet.The thing about the cap is all year they had me on a package that no longer exist uf60 300gb was removed and I should have been on uf60 unlimited as it the same price....
A 60/10 line is about 60$ on average with other companies at regular price and a basic phone line with on unlimited local calling no long distance minutes is generally 9.99$ average from other places.
Apparently Cogeco can't compete with the prices.....and can't give us existing customer the same deal as they do for new one's which is basically ultrafibre 60 unlimited for 60$ for 12 months and basic line 9.99 for 12 months.
Apparently my fidelity isn't worth it but some new customer is....that's total BS! It's hogwash because their new client promo's are just really the current REGULAR prices of their competitors. I think they maybe have made the mistake of thinking I am somehow afraid to change ISP and telephone service or just wont be bothered to go through the hassle.
They have just lost a client since they can't treat me fairly as a client and give me competitive prices...
..... pretty much set already on getting the Chatr 25$ talk and text which will give me unlimited Quebec wide calls along with 100 texts CAN or USA monthly so that is taken care of just need to pick up a cheap zte Jasper phone next time I go in town next month or so.
That leaves to to shop around for a TPIA for 60/10 internet....
EDIT: even better from what I can see on my account page the new price she gave me was without taxes....so looks like its 72.95$ for the 60/10 net, 21.99$ for voip with only local calls which comes to 94.94$ BEFORE taxes.....taxes should be around 14.24$ so new bill should be around 109.18$ before I was paying 90$ taxes included ....HAH
↧
[INTERNET] Overage, when bandwith page not working.
Why would Cogeco charge for overage, when the usage meter has not worked correctly for months now,
I have never gone over before, another ploy to get us to upgrade ?
↧
↧
Why doesn't Cogeco negotiate?
I've been with Cogeco for 6 months, my promotional deal of $82 for 60 internet, my pick 40 tv with TIVO+mini, home phone is ending.
I called Cogeco to negotiate and see what they can do for me in terms of price and the best they can do is:
$165/month for 60/10 internet, my pick 10 tv with TIVO+mini with a 1 year contract, which is basically their regular price but with a TIVO PVR fee waived for 1 year (yay?)
So, half the services, double the price, and a 1 year contract lock-in with a possible mid-contract $5-$10 increase.
How is this acceptable?
I quoted a $100 deal that Bell has offered me and Cogeco just outright said we're not gonna even try to match it.
Not only Cogeco has reduced their promotions for new customers from 1 year to 6 months, but they don't even try to compete.
What gives?
Btw, Cogeco's wifi router sucks, constantly disconnects like every 30 minutes.
↧
Cogeco Offers
I know how corrupt bell is with offers lately.
But how can the cogeco online chat person named Melody(20 mins ago) of which I saved the chat session offer me a deal for 120mbit+pick40+4k tivo for $107/month for a year. Yet the letter I get in my mail box for that exact service for $89 when i call the number the lady tells me oh no thats an old promo even though I got the letter a week ago. She offers me the same service for $122+tax a month for a year.
↧
How to contact Cogeco billing by email?
Sorry if this has been answered previously. Does anybody know how to contact Cogeco (billing, preferably) by email? I just called them, but the wait time is more than 25 minutes!
↧
[TV] Is there a current free trial of Super Channel
I recently received a PVR to replace a defective one. After getting it activated, I noticed that I am receiving the SuperChannel stations - a service for which I have no subscription. Is there a free trial going on at the moment that I don't know about, or have these channels been (accidentally?) added to my TV package?
↧
↧
Tivo Online
So I use to be able to connect to my Tivo online from either home (on my LAN) or from outside via the Internet. I cannot any longer. It says I have no connected devices even though I can see my Tivo on Tivo's website under devices as connected and I can access my Tivo via Cogeco's Android app on my cell phone. Before I waste hours, can anyone else confirm if this is a new issue for them as well. Possibly a new 'feature' added by cogeco. I'm not sure we were ever supposed to be able to access our Tivo's this way but we could. And it was very handy for programming recordings away from home etc. If you can confirm if this still works for any of you that would also be helpful.
↧
[TV] Tivo Service not working for 3 weeks
Hi All,
My brother in law has had Cogeco for years, and 3+ weeks ago had TiVo installed. At install time, it wasn't working, but the tech just said it needed a few hours and it will be up and running.
Well 3 weeks later still zero TV / TiVo service. They've called many many times to Cogeco support, but Cogeco just keeps telling them there's a long queue for support which is run by a third party.
They're extremely frustrated. Curious though - does Cogeco use a third party for all TiVo installs / service / support?
Essentially they keep being told by Cogeco that there's nothing they can do. 3 weeks with no TV service at this point.
Any thoughts? Really curious how TiVo installs and support actually works.
Thanks!
↧
[TV] Cogeco TiVo app won?t login
Like the subject says. Just keeps going back to the login screen.
If already logged in it continues to work, if you get logged out, can’t get back in.
Anyone else experiencing this?
↧
My location is Montreal after outage.
Cogeco been down between Amherstview and Gan, including pockets of areas in Kingston yesterday. It's also been up and down like a rabbit after the first 4 hour outage. Right now it's been up for a couple of hours and I'm noticing that my location has changed to Montreal.
Does anyone know anything about it?
↧
↧
[INTERNET] Technical Support hell!
This is by no means a criticism of the Technical Support people working the front line.
Whomever decided to upgrade the TS systems clearly failed to adequately test the systems. This is an understatement. When the client (me) can see an obvious hole in service (read as: extremely crappy), a group has failed.
For the past many weeks, I have been trying to reach Business Internet Customer Support. I end up in IVR hell. I'm in Quebec. I select English. Part way through, the prompts switch to French and I have no idea what's going on! :)
Eventually I reach a node in the IVR tree (prior prompt was French) with only silence. I have no idea whether I should be continue to hold or not.
I have tried calling the business side, non technical support group, and I'm on hold: 40 minutes and counting.
This is so maddening.
↧
[TV] The Weather Network local reports
One of the reasons I have stayed with Cogeco cable since they took over Northumberland Cable TV in 2001 is the availability of local weather reports and forecasts from The Weather Network on channel 21 in SD. For some years there there has also been an HD channel (767), but this does not carry localized reports, just rotating reports for all of Canada.
For months, there have been intermittent problems on channel 21, with frequent signal loss lasting from a few seconds to several minutes. As of yesterday, May 1st, we are now getting the HD signal from 767 on channel 21, without the signal drops but also without the local weather. Is this happening in other Cogeco service areas? Are they dumping all that useful local weather information without even telling their customers (which seems to be par for the course)? Can a Cogeco representative shed any light on this?
Local weather information is available online, but it's more convenient to be able to flip to channel 21 at any time while watching TV.
↧
Answer your DAMN PHONES!
I know someone who in the past 3 days has spent a total time of 8.7(checked the cell timer myself) hours waiting on hold to cancel their service. Most times they sit for 2-3 hours on hold before having to hang up.
↧
[INTERNET] 0.03Mbps upload speed again
Again my upload has up and run away, I contacted support Late April about this,
I was given an appointment to come replace my modem DID NOT show,
I called and asked why was told I should have never been told that unless I had NO service,
Thanks a day spent waiting for someone to come and nothing, the only good thing was, for the first time in over 3 years I got a new I.P over night , got good speed both up and down,
Untill last weekend and upload dropped to next to nothing , again tonight upload of 0.01Mbps
guess I am not going to get a service call because I do have service???
↧
↧
"Cogeco plans on using 5G to enter Canadian wireless market"
https://mobilesyrup.com/2018/07/12/cogeco-5g-wireless-market-entry-canada/
Not that it's a surprise, but some interesting details from the quarterly earnings call regarding future plans about Cogeco wireless service.
↧
Why doesn't Cogeco negotiate?
I've been with Cogeco for 6 months, my promotional deal of $82 for 60 internet, my pick 40 tv with TIVO+mini, home phone is ending.
I called Cogeco to negotiate and see what they can do for me in terms of price and the best they can do is:
$165/month for 60/10 internet, my pick 10 tv with TIVO+mini with a 1 year contract, which is basically their regular price but with a TIVO PVR fee waived for 1 year (yay?)
So, half the services, double the price, and a 1 year contract lock-in with a possible mid-contract $5-$10 increase.
How is this acceptable?
I quoted a $100 deal that Bell has offered me and Cogeco just outright said we're not gonna even try to match it.
Not only Cogeco has reduced their promotions for new customers from 1 year to 6 months, but they don't even try to compete.
What gives?
Btw, Cogeco's wifi router sucks, constantly disconnects like every 30 minutes.
↧
Cogeco Loyalty continues to surprise
I'm just coming off a generous promo and was afraid that after 30+ years with Cogeco, I had finally reached the point where I would not be able to continue with them. After all, my upcoming bill, which reflects only a PARTIAL month without benefit of promo pricing, would have seen my rates jump by 25%. I was so sure I had reached the end of the line, I actually transitioned from using my Cogeco-supplied email addresses a month ago.
I just got off the phone with Tannis, a very helpful and empathetic CSR in the loyalty department. And while it would have been unrealistic to think my rates wouldn't change at all, I was able to hold the line with only about a 5% increase.
I always believe it's a good thing to personally thank the reps who man the phones and must be brow-beaten on a daily basis, and that's why I started this post. Funny thing is, as I entered the subject line, the "Similar Topics" area suggested some prior posts. One in particular, referenced below, was also written by me - back in 2013.
If any of the "higher ups" at Cogeco read this post, I really hope you will pass on my praises to Tannis' supervisor.
https://www.dslreports.com/forum/r28578134-Kudos-to-Cogeco-Retention-CSR
↧